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I hardly use the word myself, but it is commonly used to describe any situation that is messed up, gone wrong/bad, fouled up, soured, gone awry, bungled, chaotic, etc., but is as expected. It can be used as a noun, adjective, or verb.
The word itself is an acronym, in case your dictionary didn't clue you in to that fact. It stands for 'situation normal, all fouled up' (the second-to-last word being a euphemism for the original word). I didn't hear it until the nineties, in the workforce, but the word was coined in the forties, according to my dictionary.
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