sosia
October 22, 2009, 01:25 AM
Hi all
some time ago I ordered a delivery for a spare piece. I received it, and payed it. Later, when I tried to use it, an internal piece was broken, due to bad mounting. I asked the providers to send me a new "internal" piece, and he sended me a quotation (with price) only to be sure that it was the correct piece.
I misunderstand the email and thought he wanted me to pay it.
I replied politely and he answered me that of course it was without charge.
I want to write a short email, only two lines, expressing my thanks and sorry for the misunderstanding.
Anyone can help me?
something like
"Thanks for your answer.
I beg your pardon, but I misunderstand the previous email.
best regards"
they are a good provider and I want to make it as proffesional/educated as possible (but no tooo much, they are not the royal family).
thanks :D
PD you can correct this text too :D :D
some time ago I ordered a delivery for a spare piece. I received it, and payed it. Later, when I tried to use it, an internal piece was broken, due to bad mounting. I asked the providers to send me a new "internal" piece, and he sended me a quotation (with price) only to be sure that it was the correct piece.
I misunderstand the email and thought he wanted me to pay it.
I replied politely and he answered me that of course it was without charge.
I want to write a short email, only two lines, expressing my thanks and sorry for the misunderstanding.
Anyone can help me?
something like
"Thanks for your answer.
I beg your pardon, but I misunderstand the previous email.
best regards"
they are a good provider and I want to make it as proffesional/educated as possible (but no tooo much, they are not the royal family).
thanks :D
PD you can correct this text too :D :D