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#2
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I'm sure it was understood, but I would frame it as a direct question.
«¿Es usted la persona con la que debo ponerme en contacto para resolver un problema que tengo con mi pedido?» Even simpler: «Tengo un problema con mi pedido. ¿Con quién debo ponerme en contacto (para resolverlo)?» A tad more simple: «Tengo un problema con mi pedido. ¿A quién me dirijo?» A ver qué opinan los demás.
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#3
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No estoy seguro de si usted es la persona a la que debo dirigirme (por/acerca de/con respecto a/en lo que respecta a) este asunto, pero tengo un problema con mi pedido.
Kudos for piling up clauses exactly as educated native speakers do, though you slipped a little bit. But from a practical viewpoint, if all is set in the States, I'm in favour of a more direct, English like approach, as Rusty proposes. I don't think a correct sentence like the one above is going to be understood by its linguistics merits in 99% of cases, north of Río Bravo, where the standard is grammatically worn out Microsoft Mexican Spanish with touches of Puertorican and institutions and people of good will trying to make it better. It's a new variety of Spanish, and you know, adonde fueres haz lo que vieres (o mejor, di lo que oyeres)
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