Email formal, necesito ayuda

[Allure]

He comprado entradas para ir a una convención pero no me han enviado el email de confirmación así que, como mi inglés no es para tirar cohetes, prefiero enviarles un email a llamar por teléfono. Esto es lo que tengo:

Dear Sir or Madam,

On March 16 I purchased two tickets (Preferred/Silver weekend package) for the XXXXXXXXXXXX. I had to purchase them for separate because I paid with two different credit cards and used different names (One for me and the other one for a friend). Not five minutes later I received an order confirmation for my friend´s purchase, but I didn´t get a confirmation email with the order confirmation number for my own ticket.
I checked my bank account and my credit card has been already charged.

Should I keep waiting for a few more days? Or maybe, could you please email me the order number?

The order number of my friend´s purchase -wich I did right after mine- is XXXXXXXX, if that helps.

I would like to know if this can be fixed or no, so I would be very grateful for your response.

Thank you for the help and kindness,
XXXXX XXXXX XXXXXX


¿Qué tendría que corregir?? (Las XXXXXXXX obviamente son datos personales )

Gracias por adelantado.

[Rusty]

Originally Posted by Allure

Dear Sir or Madam,

On March 16, I purchased two tickets (Preferred/Silver weekend package)for the XXXXXXXXXXXX. I had to purchase them separately because I paid with two different credit cards and used different names (one for myself and the other one for a friend). Not five minutes later, I received an order confirmation for my friend´s purchase, but I didn´t get a confirmation email with the order confirmation number for my own ticket.
I checked my bank account and my credit card has already been charged.

Should I keep waiting for a few more days? Or maybe, could you please email me the order number?

The order number of my friend´s purchase - which I ordered right after mine - is XXXXXXXX, if that helps.

I would like to know if this can be fixed or not, so I would be very grateful for your response.

Thank you for your help and kindness,
XXXXX XXXXX XXXXXX

Welcome to the forums! Your English is much better than you give yourself credit for.

[Allure]

¡Muchísimas, pero que muchísimas gracias!

-Your English is much better than you give yourself credit for.-

I had good teachers at highschool... ten thousand years ago

[Rusty]

Originally Posted by Allure

I had good teachers at highschool... ten thousand years ago

¡No hay de que!
Ha Ha! That makes me REALLY old!

[Fazor]

Originally Posted by Rusty

¡No hay de que!
Ha Ha! That makes me REALLY old!

¿Es porqué se llama 'Rusty'?

[CrOtALiTo]

Originally Posted by Fazor

¿Es porqué se llama 'Rusty'?

Hello. I will do some corrections in your original post awhile.

Porque te llamas Rusty?


Why do your name is Rusty?


I hope you can understand me.

[Fazor]

I wasn't sure if I should use "you" (te) or the "se" form in that situation. Now I know. Thank you.

[CrOtALiTo]

You're welcome.

[Allure]

Tengo la respuesta al email anterior:

XXXXXX,

I only have one ticket order under your name. Can you please check and see if your credit card was charged for the secondary ticket? If so, please email me the credit card statement and I will take care of it on this end. If not, please call me at the phone number listed below, so I can take your order via phone.

Así que tengo que responderles de nuevo y no me parecía bien abrir una nueva discusión para el mismo tema:


XXXXXXXX,

If you have a ticket under my name ((XXXXXXXXX XXXX) then that must be my ticket. As I said, the other ticket I purchased was under a different name, the name of my friend, XXXXXXXXXX XXXXXX , order number XXXXXX (It has been invoiced with invoice number XXXXXXXXX). Her credict card was charged correctly and there were no problems with that purchase(except that the zip code of the shipping address was wrong but then I realized that it doesn´t matter because we´re from Spain so our tickets won´t be mailed, they will be held at registration desk).
So, that ticket under my name?, that´s the one I need the order number for.


Thanks for your help and fast answer,
XXXXX XXXXXXXXX XXXXXXXXX




¿Qué os parece?


PD: Me encanta este foro, he estado echando un vistazo y creo que voy a convertirme en asidua

[Jessica]

Originally Posted by Allure

Tengo la respuesta al email anterior:



Así que tengo que responderles de nuevo y no me parecía bien abrir una nueva discusión para el mismo tema:


XXXXXXXX,

If you have a ticket under my name ((XXXXXXXXX XXXX) then that must be my ticket. As I said, the other ticket I purchased was under a different name, the name of my friend, XXXXXXXXXX XXXXXX , order number XXXXXX (It has been invoiced with invoice number XXXXXXXXX). Her credict card was charged correctly and there were no problems with that purchase(except that the zip code of the shipping address was wrong but then I realized that it doesn´t matter because we´re from Spain so our tickets won´t be mailed, they will be held at registration desk).
So, is that ticket under my name? That´s the one I need the order number for.


Thanks for your help and quick answer,
XXXXX XXXXXXXXX XXXXXXXXX




¿Qué os parece?


PD: Me encanta este foro, he estado echando un vistazo y creo que voy a convertirme en asidua

I tried my best.

[Allure]

Gracias!!

[Jessica]

De nada and welcome! ^_^ I'm Jessica, and I'm learning Spanish

[Tomisimo]

Originally Posted by Fazor

¿Es porqué se llama 'Rusty'?

If I understand you right, what you wanted to say is:

¿Es por eso que te llamas Rusty? = Is that why you're called Rusty?

Or if you wanted to be formal, you could change "te llamas" to "se llama".

Originally Posted by Allure

XXXXXXXX,

If you have a ticket under my name ((XXXXXXXXX XXXX) then that must be my ticket. As I said, the other ticket I purchased was under a different name, the name of my friend, XXXXXXXXXX XXXXXX , order number XXXXXX (It has been invoiced with invoice number XXXXXXXXX). Her credict card was charged correctly and there were no problems with that purchase(except that the zip code of the shipping address was wrong but then I realized that it doesn´t matter because we´re from Spain so our tickets won´t be mailed, they will be held at the registration desk).
So, if there is a ticket under my name, then that's the one I need the order number for. All I really need is a confirmation that I have a ticket in my name, since I didn't receive any confirmation.


Thanks for your help and fast answer,
XXXXX XXXXXXXXX XXXXXXXXX

I think they misunderstood you and they think you purchased two tickets under your name. My suggestions are above. I expanded and changed the ending to be more clear and explicit as to what exactly you are asking for. Good luck!

[Fazor]

Originally Posted by Tomisimo

¿Es por eso que te llamas Rusty? = Is that why you're called Rusty?

Or if you wanted to be formal, you could change "te llamas" to "se llama".

Yep, that's exactly what I was going for. I used se llama because if he's a million years old, then he's my senior and definately deserves to be addressed formally!

[Rusty]

Originally Posted by Fazor

Yep, that's exactly what I was going for. I used se llama because if he's a million years old, then he's my senior and definately deserves to be addressed formally!

I'm not THAT old, but you could still tutearme, even if I were.

[Fazor]

[Jessica]

Originally Posted by Rusty

I'm not THAT old, but you could still tutearme, even if I were.

[Allure]

Esto es como el cuento de la lechera .

La respuesta de ellos:

The ticket was purchased under EL NOMBRE DE MI AMIGA. As for the secondary ticket, I do not have one in the system. Please resubmit your ticket order through our web site at www.creationent.com

Lo que quiero contestarles:

Hoy me reembolsaron el dinero de la entrada así que, como me indicaste, la compraré de nuevo.

Thank you for your concern and sorry for the inconvenience.

¿Cómo se diría correctamente lo que está en verde?

¿Lo que está en azul está bien?

Eso es todo.
Muchísimas gracias a todos por ayudarme con esto

[Rusty]

Originally Posted by Allure

Hoy me reembolsaron el dinero de la entrada así que, como me indicaste, la compraré de nuevo.
Thank you for your concern and sorry for the inconvenience.

One suggestion for the part in green:
Today they reimbursed me for the ticket, therefore, as you directed, I'll purchase another.

[Allure]

Gracias .
Asunto resuelto.
Las conversaciones normales no me resultan demasiado problemáticas pero cuando tengo que escribir una carta formal me bloqueo , no sé cómo decir las cosas ni conozco las expresiones usuales de encabezamiento y cierre.
Muchísimas gracias de corazón, me habéis ayudado muchísimo.